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I am interested in PSI Assistance
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PSI programs are diagnosis specific. Our assistance programs, listed by insurance type, and their status is located on the Patient Programs section of our website.
Do you have to be a US citizen to apply?
To be eligible for PSI assistance, you must legally reside in the US or one its territories and receive treatment from a US provider.
How can I apply for assistance?
You may apply:
- By clicking here;
- By creating a patient portal account on our website; or
- Call to speak with a representative at (800) 366-7741
How can I submit my documents to PSI?
Documents may be submitted via:
- Document Upload by logging in to your Patient Portal account;
- Email: [email protected];
- Fax: 804-744-9388; or
- Mail: PO Box 5930 Midlothian, VA 23112
How can I check the status of my application?
You may check the status of your application(s) through the patient portal or speak with a representative at 1-800-366-7741.
I submitted my application and required documentation. When will I know if I am approved?
PSI will send a determination of patient eligibility via postal mail or patient portal account once documentation has been reviewed.
I am a PSI patient. How do I maintain my assistance?
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PSI programs are diagnosis specific. Our assistance programs, listed by insurance type, and their status is located on the Patient Programs section of our website.
Do I have to do anything to keep my PSI assistance active?
*Any changes to address, household income and/or health insurance should be immediately reported to PSI.
How do I obtain my remaining amount of assistance?
You may view pay history and remaining assistance amount through your patient portal. This information may also be available by speaking with a representative at (800) 366-7741.
I may not need to use my assistance very often. What should I do?
Payments
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PSI programs are diagnosis specific. Our assistance programs, listed by insurance type, and their status is located on the Patient Programs section of our website.
How are assistance payments made?
- For Copayment assistance, a PSI pharmacy benefit card is mailed to you upon approval. To request another copy, call us at (800) 366-7741. In addition to your PSI ID number, below is the information that is on your pharmacy benefit card and needed for your pharmacy to process a claim
- For all other assistance, a VISA assistance card will be provided for you to pay eligible vendors and/or providers directly. If you are unable to use your payment card, we may be able reimburse you or pay the vendor directly via check.
How long do I have to submit claims?
Claims must be submitted within 4 months from the date of service to be considered for payment.
If you have any additional questions or concerns, please contact us directly at 1-800-366-7741
