Who We Are


The founder of PSI shaped the very first non-profit patient assistance model in 1989 and knows the pain firsthand of watching a loved one fight-and-lose their battle against chronic illness; he knows, too, the crippling financial burden often carried by those left behind. Since our inception in 1989, Patient Services has been a pioneer leading the charge to find solutions to the challenges that face the chronically ill in the United States.

We provide financial support and guidance for qualified patients with specific, rare chronic diseases. Through PSI assistance programs patients and their families rediscover hope and health.



Mandy Herbert, Director of Community Outreach

James Romano, Director of Government Relations

Tiara Green, Director of Operations


“It’s not just our job; it’s our passion.” PSI senior leadership and the Patient Services Board of Directors are dedicated to solving the challenges that confront uninsured/underinsured Americans. Our leaders are a collection of individuals with expertise in a variety of healthcare related areas.


Patient Services Inc. is committed to assisting patients and meeting their needs according to the highest ethical standards, and we have made a commitment to detecting, correcting, and preventing fraud, waste, and abuse.

Preventing fraud, waste and abuse is a critical factor in reducing healthcare costs and providing everyone with a better healthcare experience.
What is Fraud, Waste, and Abuse?

Fraud is generally defined as knowingly and willfully executing, or attempting to execute, a scheme or artifice to defraud any government health care benefit program or to obtain (by means of false or fraudulent pretenses representations, or promises) any of the money or property owned by, or under the custody or control of, any health care benefit program. (18 U.S.C. § 1347)

Waste is the overutilization of services or other practices that, directly or indirectly, result in unnecessary costs to the health care system, including the Medicare and Medicaid programs. It is not generally considered to be caused by criminally negligent actions, but by the misuse of resources.

Abuse involves payment for items or services when there is no legal entitlement to that payment. In cases of abuse, there is knowing or intentional misrepresentation of facts to obtain payment.
If you suspect fraud, waste, or abuse, you can report it to us through our Compliance Officer, Deanna Callahan, and we will examine the situation.
Deanna Callahan
PSI Compliance Officer
01234 567 890

[email protected]

Or, you can contact the government directly.
HHS OIG Fraud Hotline
1-800-HHS- TIPS (1-800-447-8477)

Your report is confidential to the extent allowed by law.

Any person reporting suspected fraud, waste or abuse is protected by PSI’s anti-retaliation policy. Whether the concerns prove to be true or false, PSI wants to prevent victimization and other retaliatory behavior against the reporter. It is important that people speak up about any concerns so that PSI can work to resolve them as soon as possible. Ensuring that reporters can come forward without fear of retaliation is important to PSI’s commitment to the highest ethical standards.

You can access PSI’s anti-retaliation policy here.


Patient Services has earned its recognition and endorsements with consistency, legal compliance, commitment and an excellent track record of helping patients with specific chronic illnesses.


Patient Services, Inc. was the first of its kind to receive a positive advisory opinion from the US Department of Health and Human Services Office of Inspector General (02-01). Our opinion allows us to assist Medicare patients with premium and copayment assistance without infringing upon enticement/inducement or anti-kickback statutes within its proposed agreement.

View Our Positive Opinions:
OIG Opinion 02-01, Modified, 2017
OIG Opinion 02-01, 2002


Patient Services, Inc. (PSI) has nearly 30 years of experience helping those living with an expensive chronic illness to afford lifesaving treatment. Please contact Mandy Herbert, Director of Community Outreach, at [email protected] if you are interested in locating knowledgeable sources for interviews regarding the chronically ill, underinsured or uninsured patient communities, healthcare and policy issues, and more!


Each year, Patient Services, Inc. publishes an Annual Report to provide our donors and patients with a detailed account of the organization’s financial well-being, ongoing efforts and national concerns. Our Annual Report is available as a Portable Document File (PDF).


PSI’s 990 forms and Financial Statements are available for public inspection and serves as a source of information about the organization. The form is useful for understanding some aspects of the organization’s mission, programs, and finances.

A non-profit 501 (C ) (3) Patient Assistance Organization

Hours of Operation

8:30AM-5:00PM EST M/T/TH/F
9:30AM-5:00PM EST Wed
Closed from 12:30-1:30PM EST

Contact Us

Patient Services, Inc.
P.O. Box 5930
Midlothian, VA 23112
Fax: 1-804-744-9388

Phone: 1-800-366-7741