PSI Senior Leadership and Board of Directors

“It’s not just our job; it’s our passion.”

J. Arthur Wood

J. Arthur Wood


Art Wood is the CEO for Patient Services Incorporated. Art was drawn to Patient Services in 2003 from a background working with non-profits, which have focused on helping people with special needs.

Art leads efforts in conjunction with PSI’s Director of Government Relations, General Manger, Director of Community Relations, and Program Development Department to secure donations from the pharmaceutical, government, and corporate sectors to ensure that Patient Services can provide assistance to as many patients as possible who have needs in the various disease states.

Russell E. Phillips, Jr.

Russell E. Phillips, Jr., CPA CVA MAFF


Russ is the Managing Partner of The Phillips Organization, a Certified Public Accounting and Consulting Firm located in Canton, OH. He earned his B.A. degree in Accounting from Walsh University and obtained his Certified Public Accountant’s license from the Accountancy Board of Ohio. He also holds the credentials of Certified Valuation Analysis (CVA) and Master Analyst in Financial Forensics (MAFF), with a specialty in bankruptcy, insolvency and reorganizations accredited by the National Association of Certified Valuators and Analysts (NACVA).

Russ has been married to his wife Tammy since 1982 and has two adult children. He currently serves on several local and national not-for-profit organizations and is an advocate for individuals with chronic health conditions.

Michael Herbert, MBA

Michael Herbert

General Manager

Michael Herbert currently holds the position of General Manager and has been with PSI since 2005. Previous positions include Program Manager, Director of Operations, and Director of Organizational Development. He received his BA in Business Management from Longwood University in 2004 and his MBA in 2017. Michael is experienced in training staff, developing policies and procedures, program development, managing internal operations, as well as maintaining complaint programs to assist patients in need. In his spare time he loves spending time with his family and enjoying the outdoors.

Brian Fink

Brian L. Fink, Esq.

Board Member

Mr. Fink is currently the President & CEO of an Ohio-based manufacturing company.  Brian holds a Master’s in Business Administration and a Juris Doctor from the University of Akron.  Brian is admitted to practice in law in the State of Ohio.  Brian has over 30 years of diverse experience including service on profit and non-profit boards, small business ownership, executive and operational leadership, and international business development.  Brian enjoys spending time with his family, traveling, and working on his farm.  Mr. Fink was introduced to Patient Services, Inc. through fellow Patient Services Board Member, Russ Phillips.

Gary W. Cross

Gary W. Cross

Chairman of the Board

Mr. Cross is the accomplished author of Vial 023 A Father’s Pursuit of Justice. His book has received five-star ratings and was endorsed by former U.S. Secretary for Health and Human Services, Donna E. Shalala.

Mr. Cross is retired from Rubicon, Inc. as an exporter/importer, raw material and precious metals buyer and the material control coordinator.

He attended Louisiana State University in Baton Rouge, Banking School of the South, Baton Rouge Vocational Business School, and Louisiana World Trade Center New Orleans Importer/ Exporter Certification.

Gary has two children with blood disorders. His son died of AIDS at 17 and his daughter is diagnosed with Interstitial Cystitis, a bladder disease, fibromyalgia, and is also a hemophiliac.

Mr. Cross became involved with PSI through his interactions within the Bleeding Disorders community.  It is within the community that he met and developed a friendship with Dr. Kuhn.

Terrie L. Glass, LCSW

Terrie L. Glass, LCSW

Board Member

Ms. Glass is a trainer, speaker, and consultant working with both public and private sector organizations. She has expertise in leadership development, communication, customer service, and team building.

Her professional experience includes serving as president of Leadership Solutions Associates, Director of Leadership Development for Zelos, LLC, adjunct faculty of Virginia Commonwealth University School of Social Work and 15 years in leadership roles at Henrico Mental Health & Developmental Services.

Her education includes receiving her MSW from Virginia Commonwealth University, a MA from the Presbyterian School of Christian Education, and BSW from Eastern Mennonite University. Ms. Glass is a member of the National Speakers Association and is a Certified Professional Speaker.

Mitch Mula

Mitch Mula

Vice Chairman of the Board

Mr. Mula received his Bachelor of Science degree in Allied Health School of Physical Therapy from Louisiana State University Medical Center. He has served as a staff physical therapist at Baton Rouge Medical Center and currently owns his own physical therapy practice. In addition to Mr. Mula serving as our board member, he also is a member of the American Physical Therapy Association, APTA Geriatrics Division, and APTA Health Care Administration Division. He is married and has a son and a daughter.

Brian Thomas Landry

Brian Thomas Landry


Brian is a native New Orleanian, and received a BS degree in Marketing from Louisiana State University. He served as Senior Vice President of Marketing, Public Affairs and Development for LCMC Health, a five-hospital non-profit New Orleans area healthcare system, until his retirement in January 2016. He is actively involved with St. Joseph Benedictine Abbey & Seminary College, located in southern Louisiana. Brian has served as Chairman of both the long range strategic planning committee and the department of institutional advancement, and was selected the college’s 2016 alumnus of the Year. Brian is a board member and past president of Ronald McDonald House Charities of South Louisiana, Inc., and also serves on the boards of both the Miracle League of Greater New Orleans and North Shore, which are not-for-profit organizations dedicated to providing the opportunity for kids with special needs to play baseball and other sports in organized leagues.

“ Throughout my adult life, I have been passionately involved with non-profits that serve the needs of others. I sincerely thank Gary Cross for introducing me to PSI and for nominating me to serve on its Board.”

Brian is married, and has a daughter, two sons, and six grandchildren.

Support PSI in helping chronically ill patients afford the cost of their treatment. Through the generosity of donors like you, we can truly continue "making the gift of health a lifetime benefit®".

Hours of Operation

8:30AM-5:00PM EST M/T/TH/F
9:30AM-5:00PM EST Wed
Closed from 12:30-1:30PM EST

Contact Us

Patient Services, Inc.
P.O. Box 5930
Midlothian, VA 23112
Fax: 1-804-744-9388

Phone: 1-800-366-7741