Work With Us

The founder of PSI shaped the very first non-profit patient assistance model in 1989. Our team of experts knows what is required in order to continue to save lives through financial assistance. We understand that patients’ needs change and therefore, we continue to develop to meet their needs. Through PSI assistance programs patients and their families rediscover hope and health. We are confident that we can assist you in meeting the needs of patients nationwide.


  • Locating health insurance in all 50 states
  • Subsidizing the cost of health insurance premiums
  • Providing pharmacy and treatment copayment assistance
  • Assisting with Medicare Part D co-insurance
  • Helping with advocacy for Social Security Disability
  • And more!


  • In 2002, Patient Services was the first non-profit of its kind to receive a positive United States Department of Health and Human Service Office of Inspector General Opinion, specifically allowing Patient Services to assist Medicare patients with premium and copayment assistance without infringing upon enticement/inducement or fraud and abuse.
  • Patient Services lead the way in requesting a guidance publication from CMS allowing non-profits to satisfy “donut hole” expenses in June of 2004.
  • In 2004, PSI was instrumental in helping pharmaceutical companies bring the new Part D drugs to market in meeting the needs of Medicare Part D beneficiaries experiencing unaffordable out-of-pocket costs, known as TrOOP (True Out of Pocket). PSI provides a solution to meeting the challenges of Part D out of pockets costs for patients. As new Part D drugs come to market, PSI is there to help companies meet the challenges of patient assistance.
  • In 2008, PSI assisted a pharmaceutical company in bringing Hereditary Angioedema to market by helping them understand the patient assistance needs. As they were completing clinical trials, PSI was approached to help consult with the building of their comprehensive patient assistance program. We provided them with years of information and experiential patient need which helped them develop a top-notch patient assistance program and successful marketing strategy.


  • PSI is an expert in helping pharmaceutical companies emerging from clinical trials to introduce their new approved drug to the commercial population in the specific area of patient assistance.
  • PSI helps companies that are awaiting or have received FDA approval on their new drug identify the commercial need for patient assistance. Challenges that can be addressed surround supplying free drug during a gap period or addressing the area of affordability due to being uninsured or underinsured.
  • PSI has helped new pharmaceutical companies develop needed comprehensive patient assistance programs for rare disorder specialized drug distribution.


  • Online referral process and application
  • Interactive portals for patients, providers, and donors
  • Online income prescreening tool to help determine eligibility prior to applying for assistance
  • PSI Payment Assistance Card (adjudicates electronic payment of assistance for PBM and Major Medical)
  • Translation services
  • Streamlined reporting capabilities
  • And more!

To further explore a list of program services offered please contact the Program Development Department at [email protected].


PSI currently offers financial assistance in over 20 diverse rare disease areas. Financial support is only provided to patients who have been prescribed a FDA approved medication and financial aid is dependent upon funds available within a specific rare disease program.

The list of Illnesses is updated on a daily basis. It may change as PSI adds services or support for newly funded programs. Likewise, the list may change as funding or support changes, or is no longer available for specific illnesses. View a list of previously supported illnesses that are no longer currently offered by Patient Services.

For over two decades, Patient Services, Inc. has been fortunate to receive financial support from industry donors who simply want to help chronically ill patients afford the cost of their treatment. PSI and the patients we have assisted thank our benefactors for their generosity! It is our hope that they will continue to help our organization provide a financial safety net to the chronically ill for years to come.


Right Action for Women (RAW), founded by actress and breast cancer survivor Christina Applegate, offers a financial assistance program to help young women who are at high risk for breast cancer gain access to Magnetic Resonance Imaging (MRI) screening. Together with the Cancer Support Community (CSC), and Patient Services, Inc. (PSI), Right Action for Women has created a partnership to bring financial support to young women who are facing the risk of early breast cancer as a result of a genetic predisposition.

Learn more about the application process here.

*Right Action for Women is a sponsored program of New Venture Fund, a tax-exempt 501(c)(3) organization.

PSI is proud to partner with The Mighty. The Mighty helps people facing disability, disease, mental illness and chronic illnesses. They know that stories from real people are incredibly empowering. That’s why they built a platform for people to tell those stories and connect with others facing similar challenges. The Mighty provides a safe platform for our community to tell their stories, connect with others and raise support for the causes they believe in. We are stronger when we face adversity together, and we know it.

The Mighty has partnered with over 200 nonprofit allies, including PSI, to deliver patient stories and excellent resources to our community. Read the latest news release about PSI’s partnership with The Mighty.


Generous charitable contributions help Patient Services maintain and expand its program offerings, and ultimately serve more people across the country. In fact, over 90% of funds are directly invested in growing or enhancing new programs that allow us to pay insurance premiums, pharmacy bills, and the cost of recurring treatment co-payments.

As with most gifts, your company’s donation is tax-deductible. For more information on the sponsorship opportunities currently available, or to arrange an appointment to discuss your preferred giving plan, please contact Gwen Cooper, Chief Executive Officer, MPA, CFRE, at  [email protected].


Mandy Herbert, MBA

Mandy Herbert, MBA

Director of Program Development

Mandy Herbert was drawn to PSI in 2005 and has always had an increased personal interest for helping people with chronic illnesses. Since 2005, Mandy has created and contributed to the continued success of PSI’s patient assistance and specialty programs, led numerous funding campaigns, and secured features in local and major national media outlets. Mandy received her BA in English with a minor in Psychology from High Point University in 2005, a Certificate in Non-Profit Management and Leadership from Virginia Commonwealth University in 2008, and her MBA in Management and Strategy from Western Governors University in 2015. She currently resides in VA with her husband and their children (their son has mild hemophilia A). Aside from work , Mandy enjoys date nights with her husband, playing with her children, working out (she’s a Certified Personal trainer), trips to the beach, and spending time with family and close friends.

Contact Mandy.

Ashley Lee

Ashley Lee

Director of Development and Engagement

Ashley joined the PSI team in 2016 as our Executive Assistant for a fresh start after a long career in the insurance/management industry. Ashley received her A.A. from Richard Bland College of William & Mary in 2001 and went on to B.A. studies at Virginia Commonwealth University. Combined with her contractual background, Ashley’s time as Executive Assistant allowed her to gain vast knowledge of the inner workings of our multifaceted organization. In 2019, Ashley transitioned to the Program Development team as Director of Development and Engagement, developing new patient assistance programs and engaging with existing and potential donors at PSI. This transition is allowing Ashley to go back to her career roots while continuing her passion for helping patients with rare and chronic illnesses. As Virginia natives, Ashley and her husband reside just outside of the state capital where they spend time with their daughter enjoying the beautiful city of Richmond and East Coast Beaches.

Contact Ashley.


Access your account 24 hours a day, 7 days a week.

Sign in with your email address and password to access your donor portal account.
A non-profit 501 (C ) (3) Patient Assistance Organization

Hours of Operation

8:30AM-5:00PM EST M/T/TH/F
9:30AM-5:00PM EST Wed
Closed from 12:30-1:30PM EST

Contact Us

Patient Services, Inc.
P.O. Box 5930
Midlothian, VA 23112
Fax: 1-804-744-9388

Phone: 1-800-366-7741